Terms of Service

1.About us and these terms

1.1 Evolve Coaching (evolvecoaching.cc) is a trading name of TEAM EVOLVE LTD, a company registered in England and Wales with company number 15919810, whose registered office is at 124-128 City Road, London, England, EC1V 2NX ("we", "us", "our"). Coaching is delivered by Bryn Griffith, BSc (Hons) Sport, Fitness and Coaching.

1.2 You can contact us by email at bryn@teamevolve.cc, by post at 124-128 City Road, London, England, EC1V 2NX.

1.3 These terms apply when you buy 1:1 coaching from us, and set out what we have agreed to do for you. They also explain how our self-guided training plans are sold (clause 4). Please read them before you buy. If you are buying as a consumer (for your own use and not for a business), you have legal rights that these terms do not take away. In these terms, "you" means the person buying the services.

1.4 You must be 18 or over to buy coaching. If you are aged 16 or 17, a parent or guardian must agree to these terms on your behalf. We do not coach anyone under 16.

2.Our coaching services

2.1 We offer three monthly 1:1 online coaching packages. Plans are built and delivered in TrainingPeaks.

2.2 Team Evolve members get £25 off every package each month (so Silver is £50, Gold £75 and Platinum £100 a month) for as long as they remain a Team Evolve member. If your Team Evolve membership ends, the full price applies from your next billing date.

2.3 Getting started.

1. Free discovery call: a 15-minute call, free of charge and with no obligation, to talk about your goals, current training and whether we are a good fit. You can book it at calendly.com/bryn-teamevolve/15min.
2. Choosing your package: Silver, Gold or Platinum.
3. Onboarding: you complete an athlete questionnaire (including a health questionnaire, see clause 7), then we have a 30 to 45 minute call to set goals and build your plan.
4. Training: your plan appears in your TrainingPeaks calendar and we adjust it as needed.

2.4 What you need. You need a TrainingPeaks account (a free account is enough; if you choose a premium account, you pay for it) and suitable equipment. For Silver, a power meter is helpful but not required; heart rate or perceived effort (RPE) can be used. For Gold and Platinum, a power meter is strongly recommended. If you use Zwift, you need your own Zwift subscription.

2.5 Calls and response times. Calls take place by video call (for example Google Meet or Zoom) at times we agree. If you miss a call without giving at least 24 hours' notice, we may not be able to rearrange it that month. Response times are measured during our working hours of 9am to 6pm UK time, Monday to Friday, not including UK public holidays. "Fast response" on Platinum means a reply on the same working day.

2.6 Our standard. We will provide our services with reasonable care and skill, as the Consumer Rights Act 2015 requires.

2.7 Changing package. You can move up or down a package at any time. Just tell us, and the change will start from your next billing date.

3.Prices, billing and cancellation

3.1 Prices. Our prices are in pounds sterling and are shown in clause 2.1. TEAM EVOLVE LTD is not currently registered for VAT, so no VAT is charged. If we become VAT registered, we will give you at least 30 days' notice of any change to prices.

3.2 Monthly billing, no contracts. Coaching is billed monthly in advance. There is no minimum term and no cancellation fee. Your first payment is taken when you sign up and then on the same date each month (your "billing date") by card or another payment method we offer through our payment provider.

3.3 If a payment fails, we will let you know. If it is not paid within 7 days, we may pause your coaching until it is paid.

3.4 Price changes. We may change our prices. We will give you at least 30 days' notice before a new price applies to you, and you can cancel before it takes effect.

3.5 Cancelling your coaching (after the 14-day cancellation period). You can cancel at any time by telling us by email at bryn@teamevolve.cc or by message on WhatsApp or Discord. To avoid the next payment, tell us before your next billing date. Your coaching will continue until the end of the month you have already paid for, and you will not be charged again after that. We do not give refunds for an unused part of a month you have already paid for, except where clause 5 or your legal rights apply.

3.6 Pausing. If you are ill or injured, or for another good reason, you can ask to pause your coaching for up to 2 months. Tell us before your next billing date. You will not be charged while your coaching is paused, and billing restarts when coaching restarts.

3.7 If we end the service. We may end your coaching by giving you at least 14 days' notice. We may end it straight away if you seriously break these terms (for example by not paying, or abusive behaviour), or if we reasonably believe that continuing would put your health at risk. If we end your coaching and you have paid for a period you will not receive, we will refund that amount.

4.Self-guided training plans

4.1 Our self-guided training plans (for example the 8-week plans listed at evolvecoaching.cc/training-plans) are a one-time purchase of digital content, priced from $9.99 to $34.99 (US dollars) as shown on each plan. They are sold through TrainingPeaks' secure checkout and are added to your TrainingPeaks calendar when payment clears. A free TrainingPeaks account is needed.

4.2 Because the plans are sold through TrainingPeaks, the purchase is also subject to TrainingPeaks' own terms, including its refund policy. For cancellation or refund requests, contact us at bryn@teamevolve.cc and we will help you, working with TrainingPeaks where needed. Your bank or card provider may charge a currency conversion fee because the price is in US dollars.

4.3 A self-guided plan is not coaching. It does not include calls, messages, personal adjustments or review of your data.

4.4 Your cancellation rights for plans are explained in clause 5.5.

4.5 Licence. When you buy a plan, you may use it for your own personal training. You may not copy, share, resell or publish the plan or its workouts.

5.Your right to cancel (Consumer Contracts Regulations 2013)

5.1 If you are a consumer and you buy online, by phone or otherwise without meeting us in person, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you a right to cancel within 14 days without giving a reason. This is in addition to your right to cancel under clause 3.5.

5.2 Coaching (a service). The 14-day cancellation period starts on the day after we accept your order and the contract is made. To cancel, tell us clearly within that time, for example by email to bryn@teamevolve.cc. You can use the model cancellation form below, but you do not have to.

5.3 If you ask us to start within the 14 days. Coaching normally starts straight away after onboarding. We will only start your coaching during the 14-day cancellation period if you expressly ask us to. If you do, and you then cancel within the 14 days, we will refund what you have paid minus a fair amount for the coaching we have already provided up to the time you told us you were cancelling. That amount will be worked out pro rata by day. If we have fully provided the service within the 14 days, you will not be able to cancel under this clause, but only if you agreed beforehand that you would lose the right to cancel once the service was fully provided.

5.4 The free discovery call is free of charge, so no payment is involved and nothing needs to be cancelled.

5.5 Self-guided plans (digital content). A plan is digital content that is not supplied on a physical medium. You normally have 14 days from purchase to cancel. However, you lose that right once the plan has been supplied (added to your TrainingPeaks calendar) if, before buying, you:

• expressly agreed that the plan could be supplied straight away, within the 14-day cancellation period; and
• acknowledged that you would lose your right to cancel once supply begins.

If you did not give that agreement and acknowledgement, you keep the full 14-day right to cancel. This does not affect your rights if the plan is faulty (see clause 9).

5.6 Refunds. We will refund you within 14 days of the day you tell us you are cancelling, using the same payment method you used, unless we agree otherwise. We will not charge a fee for the refund.

Model cancellation form

(Complete and return this form only if you wish to cancel the contract.)

To: TEAM EVOLVE LTD (trading as Evolve Coaching), 124-128 City Road, London, England, EC1V 2NX, bryn@teamevolve.cc

I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract for the supply of the following service / digital content (*):

Ordered on (*) / received on (*):

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is sent on paper):

Date:

(*) Delete as appropriate.

6.No guarantee of results

6.1 Coaching works best over 3 to 6 months, and we will do our best to help you reach your goals. However, your progress depends on many things we do not control, including how closely you follow the plan, your health, sleep, nutrition, stress, recovery, equipment and genetics.

6.2 We do not promise or guarantee any particular result, such as an increase in FTP, weight change, race result or ranking. Any examples of other athletes' results are not a promise that you will get the same results.

7.Health and safety: please read carefully

7.1 Get medical clearance. Cycling training, especially high-intensity training such as VO2 max, threshold and sprint work, puts real strain on your heart, lungs and body. Before you start coaching or a plan, you should check with your doctor that it is safe for you, especially if you:

• have, or have had, any heart, lung, blood pressure or other medical condition;
• have chest pain, dizziness, fainting or unusual shortness of breath;
• are pregnant or have recently given birth;
• are recovering from an injury, illness or surgery;
• take any medication that may affect exercise; or
• have not exercised regularly for some time.

7.2 Tell us about your health. You must complete our health questionnaire honestly before coaching starts, and tell us straight away about any change in your health, injury or medication. We rely on what you tell us to build your plan.

7.3 Train at your own risk. You choose whether and how to do each session. You are responsible for training within your limits. Stop exercising straight away and get medical help if you feel pain, chest discomfort, dizziness, faintness or anything unusual. If a session feels wrong for you on the day, stop or adjust it and tell us.

7.4 Riding outdoors. When you ride outdoors, you are responsible for your own safety. Follow the Highway Code and local laws, wear a helmet and suitable kit, use lights when needed, choose safe places to do intervals, and do not look at a screen in a way that is unsafe. When riding indoors, make sure your trainer and bike are set up safely, and keep cool and hydrated.

7.5 Equipment. You are responsible for making sure your bike, trainer and other equipment are safe, suitable and properly maintained.

7.6 Not medical advice. We are cycling coaches, not doctors, physiotherapists or registered dietitians. Our coaching, including any nutrition guidance on the Platinum package, is general sports performance guidance. It is not medical, diagnostic or clinical dietary advice and does not replace advice from a qualified health professional. If you have a medical condition, eating disorder, allergy or special dietary need, please get advice from a qualified professional.

7.7 Nothing in this clause 7 limits our liability for death or personal injury caused by our negligence (see clause 9).

8.Your responsibilities

8.1 You agree to:

• give us accurate information and keep it up to date;
• upload or sync your training data to TrainingPeaks so we can review it, if your package includes this;
• tell us about changes in your schedule, goals or health;
• treat us and other members of our communities with respect; and
• keep your plans and coaching materials for your own personal use.

8.2 If you do not give us the information or access we reasonably need, we may not be able to provide part of the service, and we will not be responsible for that.

9.Our liability to you

9.1 What we are responsible for. If we break these terms or fail to use reasonable care and skill, we are responsible for loss or damage you suffer that is a foreseeable result. Loss or damage is foreseeable if it is obvious that it would happen, or if we both knew it might happen when the contract was made.

9.2 What we do not limit. Nothing in these terms limits or excludes our liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• breach of your legal rights under the Consumer Rights Act 2015, including your right to services provided with reasonable care and skill and to digital content that is of satisfactory quality, fit for purpose and as described; or
• anything else for which liability cannot be limited or excluded by law.

9.3 Your remedies. If a service is not provided with reasonable care and skill, you can ask us to repeat or fix it, or, if that is not possible, ask for some or all of your money back. If digital content we supply is faulty, you may be entitled to a repair, replacement or price reduction.

9.4 Business losses. We only supply our services for domestic and private use. We are not responsible for any loss of profit, loss of business, business interruption or loss of business opportunity.

9.5 Things outside our control. We are not responsible for delays or failures caused by events outside our reasonable control, including outages or changes to TrainingPeaks, Zwift, WhatsApp, Discord or Calendly. If this happens, we will tell you and do what we reasonably can to reduce the effect.

9.6 Other limit. Subject to clause 9.2, our total liability to you for any other losses in connection with these terms is limited to the total fees you have paid us in the 12 months before the event giving rise to the claim.

10.Your data and privacy

10.1 TEAM EVOLVE LTD is the controller of your personal data under the UK General Data Protection Regulation ("UK GDPR") and the Data Protection Act 2018. Our full privacy notice is at evolvecoaching.cc/privacy.

10.2 What we collect. To coach you we collect your contact details, payment and billing records, your goals and training history, your answers to the athlete and health questionnaires, and training data such as power, heart rate, cadence, speed, GPS routes, FTP and workout files from TrainingPeaks and Zwift. On Platinum this may also include power files and videos you send us for analysis.

10.3 Health data. Health and some training data (such as heart rate and medical information) is special category data under UK GDPR. We will only use it with your explicit consent, given when you complete the health questionnaire, and only to plan your training safely. You can withdraw your consent at any time, but we may then be unable to coach you safely.

10.4 How we use it. We use your data to provide the coaching you have bought, communicate with you, take payment, keep records we must keep by law, and handle any questions or complaints. Our lawful bases are performance of our contract with you, compliance with legal obligations, and your explicit consent for health data. We will only send you marketing if you have agreed to it, and you can opt out at any time.

10.5 TrainingPeaks and Zwift. Your plan is delivered through TrainingPeaks, and you may connect Zwift and other devices or apps to it. When you connect your accounts or give us coach access, those companies process your data under their own terms and privacy policies, and you control what is shared through their settings. Some of these companies may store data outside the UK, for example in the United States. Where this happens, we rely on safeguards recognised under UK GDPR, such as UK adequacy regulations (including the UK-US data bridge) or the UK International Data Transfer Agreement or Addendum. We do not sell your data.

10.6 Who else sees your data. We share your data only with service providers who help us run the business, such as TrainingPeaks, our payment provider, Calendly, our video call provider, WhatsApp and Discord, and only as needed.

10.7 How long we keep it. We will keep your data for 2 years after your coaching ends, and financial records for as long as the law requires, and then delete it securely. When your coaching ends, we will remove our coach access to your TrainingPeaks account within 14 days.

10.8 Your rights. You have the right to access, correct or delete your data, to object to or restrict how we use it, to receive a copy in a portable format, and to withdraw consent. Contact bryn@teamevolve.cc. You can also complain to the Information Commissioner's Office (ico.org.uk).

11.Communications: email, WhatsApp and Discord

11.1 Depending on your package, we communicate with you by email, WhatsApp and/or Discord (see clause 2.1). These are third-party services, and your use of them is subject to their own terms and privacy policies. You need your own account to use them.

11.2 Please do not send sensitive health information in a group or public Discord channel. Use a private message or email instead. Messages in shared Team Evolve Discord channels can be seen by other members.

11.3 We will reply within the response times for your package, during our working hours (see clause 2.5). WhatsApp and Discord are not monitored for emergencies. In a medical emergency, call 999.

11.4 Please be respectful in all communications. We may limit or end messaging with anyone who is abusive or harassing.

11.5 We will send you service messages (for example about billing or changes to these terms) by email. These are not marketing.

12.Intellectual property

12.1 All training plans, workouts, documents, videos and other materials we provide belong to us or our licensors. You may use them only for your own personal training while you are a client and, for plans you have bought, as described in clause 4.5. You may not copy, share, sell or publish them.

13.Changes to these terms

13.1 We may update these terms, for example to reflect changes in the law or our services. We will tell you about any important change at least 30 days before it applies to you. If you do not agree, you can cancel before the change takes effect.

14.Complaints

14.1 If you are unhappy with our service, please email bryn@teamevolve.cc. We will reply within 5 working days and try to resolve the matter fairly.

15.General

15.1 This contract is between you and us. No other person has any right to enforce it.

15.2 You may not transfer your rights under these terms to anyone else without our agreement. We may transfer our rights to another business, but we will tell you and it will not reduce your rights.

15.3 If a court finds part of these terms unlawful, the rest will continue in force.

15.4 If we do not enforce a right straight away, we can still enforce it later.

16.Governing law

16.1 These terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales. If you live in Scotland, you can bring proceedings in Scotland or in England and Wales. If you live in Northern Ireland, you can bring proceedings in Northern Ireland or in England and Wales.

16.2 We accept clients who live outside the UK. If you live outside the UK, these terms do not take away any mandatory consumer rights you have under the law of the country where you live.